Last week, the evening before speaking at the RSA Conference in San Francisco, we saw a large black suitcase sitting by the main entrance of the Courtyard Marriott. It appeared to have been left behind by an unfortunate traveler.
We walked up to the front desk to let the hotel know. “Oh,” sighed the Marriott employee. “We get that all the time.”
Apparently, as part of the Marriott’s design theme, the hotel had installed realistic sculptures of unattended personal items all over the ground floor.
Out front there were two lonely suitcases, each left beside a different bench near the valet. Inside, there were a couple more suitcases, an outdated cell phone and a wallet on the bar.
Obviously a pre-9/11 design concept…